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CMS/EMS - contact/enquiry management system

Our CMS/EMS provides the means of recording enquiries and of following their progress as they processed through the business.

We developed our contact/enquiry management system with these features in mind:

example - land rover dealership

Our client is a Land Rover Dealership and their main DMS (Dealer Management System) will not accept information until a vehicle purchase has been made.

We supplied an CMS/EMS to capture all enquiries from people who are not yet customers of the dealership.

Our client has logged nearly 4,000 new contacts in about four year's use of CMS/EMS, and has selectively marketed these potential customers from within CMS/EMS.

Contact details, call log and action log, vehicle preferences and test-drive details, and lifestyle profiles are stored in CMS/EMS and are mixed and matched to present marketing and sales opportunities.

core components

The core of our CMS/EMS, which prior to delivery we tweak to suit the particular business in which it is to be used, includes:

modules

These are two general-purpose modules that extend our CMS/EMS as a marketing tool:

If your requirements are not covered by existing modules, we will develop new, or adapt existing , modules to suit your business.

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